We hope you are satisfied with your purchase. However, you can return your purchase by sending us an email within 30 days after receiving the item if the product purchased from HUABANGXING.COM does not meet your expectations. It is sincerely suggested that every customer read the following regulations carefully before purchase:
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
The product that can be returned within 30 days after receipt must meet the following conditions:
We accept returns postmarked within 30 days of the original purchase date.
Your item must be unused and in the same state as the received item.
Include all original packaging and accessories (including all warranty cards and product manuals/instructions).
The damaged item is damaged/broken or twisted upon arrival.
The received product size/color is incorrect.
If you ordered the product by mistake or are not satisfied with the product, you can return the product for a full refund, and all shipping costs or other costs related to the order will be borne by you.
Non-refundable
30 days after receiving the product, we can’t offer you a refund or exchange.
Items that have been opened and used are considered non-refundable. Please note that all returns must be in their original condition and packaging intact.
If the customer refuses to sign the order without reason, We will refuse to refund.
If the customer chooses the wrong product, We reserve the right to refuse a refund.
The customer must ensure that the shipping address is true and valid. If the order cannot be delivered due to an invalid address, we will refuse to refund.
We do not accept a returned item that’s worn, damaged, or altered in any way. You need to pay the shipping cost due to the return.
We need a receipt or proof of purchase, please do not return the purchased product to the manufacturer.
Notes:
Custom-order or personalized items do not have a right to 30 days refund.
To request further instructions on how to return your order, please email us.
Returns without prior communication with us will not be accepted. Please ask our customer service to make sure you send the package to the right address.
Please note that consumers need responsible for the return shipping fee. The specific fee should be based on the express company you choose.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Our Solutions
We’ll give you a full refund or exchange if we’re responsible for the issue, e.g. quality problems or items missing.
If the buyer meets the above requirements, please send an email to [email protected] to contact us.
Send us your tracking number, detailed information to describe the issue, and evidence of damage to the received item/package(picture or video). Your request will be processed and confirmed via email on working days usually within 72 hours.
If the situation is true, we will send you an email and notify you of the refund information.
If you need to return the goods, please return them according to the requirements of the return policy.
Once your return is received and inspected your refund or exchange will be processed. Most returns or exchanges are processed within 5 business days after we receive your package.
If you require a refund, We’ll issue the refund to your payment account. If you require an exchange, we’ll send out your new product.
Note:
Ideally, pictures/videos should be clear, and focused, and should be taken at close range under good lighting conditions. This allows us to identify and verify the problem. We will try our best to help you. Thank you for providing all the above information. We will deal with it as soon as possible.
Refund (if applicable)
After receiving and checking your return order information, we will send you the refund information via email. It may take up to 20 working days after you return the item to receive the refund (in many cases, you will receive the refund as soon as possible). Will be returned to your original payment account.
Delay or omission of refund (if any)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take some time to officially issue a refund.
Next, please contact your bank. Refunds usually take some processing time.
If you have completed all of these operations but still have not received a refund, please contact us at [email protected].
Return shipping fee
If the problem is caused by us and the product you received is wrong, please return the product that cannot be